With businesses expanding, traditional calling isnt always possible within the organization.
And Microsoft understands it well.
They fulfill this need withTeams phone.
In this article, Ill show you the ins and outs of Microsoft Teams VoIP.
So Without further ado, lets jump in.
Key Takeaways:
What is Teams VoIP Phone Service & How Does it Work?
This technology also enables Private Branch Exchange (PBX) option with the call control feature within the organization.
So internal calls within the organization never go to the Public Switched Telephone web link (PSTN).
Also, Teams VoIP provides add-on options to connect your existing PSTN for making external calls around the globe.
But how does Teams VoIP work?
Well, when you make a phone call using Teams Phone, Microsoft directs it through a virtual PBX.
But it also has its unique limitations.
Teams phone is mainly designed to integrate with Office 365 or the Microsoft Teams ecosystem.
But to install Traditional Hosted VoIP, you must use a third-party provider.
For example, my organization is under the Microsoft ecosystem.
It uses the Microsoft 365 organizational plan to execute all the office work and internal communication.
We use Teams to chat, PowerPoint for presentations, and Outlook for mailing service.
Thats why teams phone will work better than any other VoIP service in our organization.
So the choice between these two services solely depends on your organizational structure.
Will Microsoft Teams Replace Your Traditional Phone System?
Yes, I believe its very much possible in the near future.
Thats why more organizations are using Team Phones more than ever.
But some limitations hinder Teams Phone progress.
For example, I was on a group call with my teammates during remote times.
My inbound call options configuration was setto ring the group for multiple rings.
It created a huge disturbance in our meeting.
However, you wont see these issues on a traditional Phone call.
So its not yet possible to replace the traditional phone service.
But at this growth rate, it can achieve that point in the upcoming years.
Microsoft Teams VoIP pricing
You need three premium services or licenses to activate the Teams phone service.
They are Office 365/ Microsoft 365 Subscription License, Teams Phone licenses, and Microsoft Calling Plan.
When you have all three, you could start calling.
But likely, most organizations in the Microsoft ecosystem have one of the three licenses.
Usually, organizations purchase Teams Phone licenses on a per-user, per-month basis.
So the Teams Phone license price depends on the specific license pop in and the number of users.
But you have to pay additional fees if you want those services.
While buying any license, you should carefully evaluate your options.
Is Teams VoIP System Suitable for Your Organization?
Microsoft Teams Phone is a great fit for most small and mid-range organizations.
It can easily replace any existing VoIP phone if your organization is in the Microsoft ecosystem.
However, I dont think its a suitable choice for a call canter.
Because Teams phone cant handle complicated call routing and hunt group configuration.
But it only becomes possible because they do not need thecomplex routingfeatures.
On top of that, Teams VoIP service cant provide the advanced functions that larger companies need most.
So its not suitable for mid and large-size companies yet.
FAQs
Can you call a phone number from the Teams meeting?
Your organization must have Teams Phone Standard License, and 2.
The meeting organizer must switch on the audio conferencing option.
Is Teams VoIP encrypted?
Yes, they are encrypted with Microsoft 365 encryption technologies.
Also, the call data stored in Microsoft data centers use TLS and SRTP data encryption.
Are Teams calls end-to-end encrypted?
Yes, the unscheduled one-to-one calls (both audio and video) have end-to-end data encryption.
But you could record that call from your gear if you like.
But it provides Perfect integration with the Microsoft ecosystem.
However, it cant handle complicated call routing and hunt group configuration.
Thats why Teams phone isnt suitable for midsize companies and enterprises.
After reading this article, you have all the required knowledge about Teams VoIP and its features.
So are you buying this service for your organization?
