And it can be frustrating when games such as Elden Ring are going on sale.
This issue resides due to a problem with your payment methods and the PS Servers.
And by following these easy steps, you might finally buy that long-awaited game.
Why Are You Unable to Purchase Games from the PS Store?
The Unidentified error alert is so unclear, it honestly doesnt tell what it should signify.
Before purchasing games orbuying avatars, your credit cards must have sufficient balance to continue the transaction.
If enough funds are unavailable, an glitch notice will pop up.
Another issue that accounts for this problem is a different region for your credit cards and PS account.
Once the server locates this discrepancy, it does not allow the transaction to go forward.
So, lets look at how it’s possible for you to fix these issues.
How to Fix an Unidentified Error Occurred on PS5?
To fix the PS5 purchase error, first check for the PSN server status.
Next, add funds to your PSN wallet and the payment method.
Also, try changing your email address and restore your PS5 license.
Then restart the console to eliminate any bugs that are causing the unidentified error.
Now, lets delve into the solutions in detail.
Here are the methods to fix the unidentified purchase error on PlayStation 5:
1.
At that time, yourPS5 cannot connect to the PSN server.
In that case, go to the PS server status page.
If thePSN servers are down, wait for some time before trying again.
If no server downtime or outage occurs, follow the next method.
Related Article:Fix PS5 keep disconnecting from the internet.
Check or modernize your Payment Method
Yourcredit/debit cardshould be in thesame regionas thePS accountthat you have logged into.
The server checks the region before proceeding with the transaction.
A mismatch will result in an error.
Use a PS account with the region set to the same as your payment method.
you’ve got the option to change the region from theAccount Settingson PS5.
But first, ensure your payment details are okay.
So you’re gonna wanna modernize your card information.
Hopefully, your problem will be solved.
Check beforehand the card has funds.
Or you could add a debit/credit card that has cash and then you could shop with it.
If not, you’re free to transfer some cash to your PS wallet pretty easily.
The Payments section on your PS5 options will help you in this case.
Now you will have successfully added funds to your PlayStation.
In that case, updating to a new email can solve the issue.
Restore PS5 License
If nothing has worked out for you yet, restore the license of your PS5.
That way, the PS5 deletes existing security certificates and downloads them again.
The PS5 closes any opened games and proceeds with this step.
Here are the steps to Restore PS5 License:
Now, PS5 should download newer certificates.
Any purchasing issues prevailing should be gone by now.
Restart the Console
When you keep PlayStation 5 running for a long time, it can trigger some errors.
It is better if you give your console some rest now and then.
Heres how to restart PS5:
After the restart, go to the store and attempt to buy something.
Many users got their solution by applying this method.
Hopefully, you will too.
Try Purchasing Again
So this is the easiest fix.
Many users tried it and got their fix.
All you have to do is press theX buttonon the Dualsense controller every time the error occurs.
If it still doesnt work, follow the next method.
Sometimes your credit/debit card provider can experience server outages and thus can deny the transactions.
This can be done on any computer or smartphone with access to a internet tool.
Purchase Using a Gift Card
Gift cards for PS5 are also a great way to buy games.
Gift cards are readily available on thePS Store,Amazon, andmany retailerslikeBest Buy.
Then, you do not even need to add a payment method and can still buy games.
Now go ahead and buy the games on your wishlist.
you might also send money to a friend and ask them togiftthe gameto you on your PlayStation account.
These are the steps to purchase a game using the PS App:
Now, open theLibraryon your PS5.
You should see the game you just added now.
Go ahead and download it now.
Use a Different Email Domain for PS Account
Some users onRedditpoint out a rather peculiar issue.
Maybe it treats the addresses as less secure.
you’ve got the option to create another PSN account usingGmailorOutlookand use it to enter to your PS5.
That way, the PlayStation servers are unlikely to cause problems.
Contact Sony Support
Well, this is your last resort if you have tried every other method.
It is better if you have a chat withPlayStation Support.
Because there might be a possibility that the content you want to buy from the store might be region-blocked.
This means no matter how much you try; you cannot buy the content from the PS store.
So my advice would be to get in touch with the PSN support.
That way, you will have some clarity over the situation.
FAQs
Why is there an error when you make a run at purchase something on PlayStation Store?
So, verify you dont have any connection issues and have enough funds in your PS account.
Also, verify the Playstations servers are up and running.
Why wont the PS5 accept card?
PS5 isnt accepting your card because you may be providing the wrong information.
verify your card number, holder name, CVV code, address and expiration date are all correct.
Why cant you download games on PS5?
Ensure that your PS5 has enough storage available to download the game thats causing problems.
So, delete some games and free up some space before downloading additional games.
PlayStation server outage and bad internet connection can also cause download issues.
And it gets even more frustrating when its on sale.
But after trying the methods you wont get any purchasing errors on PS5.
I hope it’s possible for you to solve your problem with this guideline.
And for further queries, comment below.
