The new PS5 has a lot to offer, with the newest hardware and big, exciting new games.
Without further ado, lets walk you through the fixes.
What is the CE-109502-7 PS5 Cant Obtain IP Address Error?
Both error codes have the same error alert, Cant obtain an IP address within the time limit.
PS5 fails to get the IP address and hence cant connect to the internet.
Error Code CE-109502-7 indicates that your PS5 couldnt identify the IP address while connecting to the internet.
This means you wont be able to connect to the PSN connection and play games online with your friends.
Also, you cant even download games from the store.
Why Cant PS5 Obtain an IP Address?
Consoles were formerly the epicenter of offline gaming.
Meaning if you want to play online with your buddies, a stable internet connection is required.
Most users faced the issue immediately after a firmware update that contained the bug.
Then also, PS5 users see the error on their screen.
Even though PS5 has the latest and high-end hardware, the WiFi module is not the strongest.
As a result, it often fails to connect to the router even at a not-so-far distance.
The absence of a static IP address is a leading cause.
So, a static IP is required for a stable internet connection.
Also, if yourports are blocked, then you might experience error code CE-109502-7 on your PlayStation 5.
Sometimes therouters Dual-Band or Single-Bandcan create difficulties while connecting to the internet.
This is especially true if the console is far from your router.
Now that we know the possible reasons behind the error codeCE-109502-7, lets get into troubleshooting.
You may have high hopes for your new PlayStation 5.
And as I explained earlier, the problem could be from your end or from Sonys end as well.
Whatever the reason, trying out the following solutions one by one might patch up the problem.
Here are the methods to fix PlayStation 5 not obtaining IP Address error:
1.
See, temporary bugs and glitches get cleared away by restarting the devices.
Its an easy yet often overlooked fix.
Now, after the reboot, check whether the CE-109502-7 or obtaining IP address error is fixed.
And as a bonus, restarting the console can alsofix the wc-365475 error on PS5.
Sometimes the servers go through maintenance or face other outages, causing the error.
One of the indications of an out-of-order server is that youll encounter apurchase error on PS5.
To check PSN server status, go toPlayStationand select your region and language.
Then youd be able to see the status of all the different PlayStation web link servers.
If there are issues with the PSN servers, wait for them to be able to fix the problem.
The next thing to check is your internet connection.
you better double-check your internet connection is up and running.
If there is a problem from your end, then you wont be able to connect to the internet.
Use a Wired Connection
Using a LAN connection on the PS5 worked like a charm for many gamers.
The simplest solution is to use awired connection via the Ethernet cable.
Simply connect the PS5 and router or switch via an Ethernet cable; it should work properly.
A wobbly connection will prevent the console from connecting to the internet.
So check that the Ethernet connection is firm.
Use a Cat-8 cable for the best result.
Switch Between 2.4 & 5 GHz Frequency
Routers and access points have multiple frequencies.
The single-band 2.4GHz frequency has a higher range than the dual-band 5GHz range.
Sometimes the console fails to get the IP address as its unable to catch the short 5GHz range.
In such cases, connecting the PS5 to a 2.4GHz connection immediately solves the problem.
Now restart the console, and it should be able to connect to the router.
Set Up Static IP Address & DNS Manually
Your PlayStation 5s IP address might be static or dynamic.
Many users faced theunable to connect your PS5issue after a firmware update.
The software update contained bugs or glitches that caused the issue.
Manually setting up the IP address to a static IP solved the issue for a huge number of users.
So I recommend you might give it a shot.
Test your internet connection to see if everything is okay.
There should be no IP address trouble this time around.
If youre still having trouble, try port forwarding your router.
So, follow the next method.
Safe mode is designed to only load the most basic options necessary to spin up the PS5.
you’re free to use safe mode to troubleshoot issues like the one were dealing with.
Warning:Format the USB to FAT32 or exFAT.
Once done, you’ve got the option to find out if the problem is solved.
FAQs
Can PlayStation Block Your IP Address?
Yes, PlayStation can block your IP address if your activity violates thePSN Terms of Service and User Agreement.
This IP ban will prevent you from accessing the account on PSN from the blacklisted IP address.
Can You See the IP Address on PS5?
Yes, you could see the IP address on PS5.
Why Wont the PS5 Connect to Wi-Fi?
PS5 wont connect to Wi-Fi if theres a bug in the software and the router itself.
Restart the router and the console in such instances, then retry.
The PS5 should connect to the Wi-Fi again.
And if you still have any more queries, you’re able to always reach us.
