Voicemail is a service where users can share their digital records when the receiver is unavailable.
These records are stored in a digital mailbox to be retrieved by the mailbox owner.
Sometimes this finest feature collapses and becomes a nightmare.
I recently sent a voicemail to my colleague, who never received that voicemail in Teams.
So I researched to know more about this problem and found some practical solutions.
Are you also in the same boat?
you might let your hair down a bit.
Keep reading till the end to know why MS Teams Voicemail is down and how to troubleshoot them.
How to Fix Microsoft Teams Voicemail Not Working?
Depending on the Voicemail parameters, Teams sometimes can not show the voicemail in your Teams tool.
While using the Exchange Mode, the mailbox location plays an essential role in how the voicemail is delivered.
If your Mail flow rules changed for any reason, Teams voicemail could stop working.
you might quickly fix this frustrating issue by following the steps below.
Here are the steps to fix Microsoft Teams voicemail not working:
1.
Interchange Voicemail parameters
You should start by checking your Teams voicemail parameters.
Any changes or interchanges in the voicemail controls can lead to voicemail not working.
double-check your voicemail prefs are correct compared to the prefs below.
Remember, when transferring a call to someone else, the persons name and number should be correct.
Also read how toFix Microsoft Teams Full Screen Not Working.
Lets go through the below Mailbox prefs to ensure your prefs are not restricting you from getting voicemails.
Related contents you should read how toConvert Outlook Meetings to Teams Meetings
3.
Exchange Mail Flow Rules
Your voicemail flow rules can be another culprit for voicemail not working.
In that case, you will never receive any voicemail in your inbox.
Ensure no such rules can lead your voicemails to the junk folder.
Navigate toVoice>Voicemail policiesfrom the Microsoft Teamsadmin center.
Click onAdd, turn on or off the features according to your needs, andsavethe changes.
Where are Microsoft Teams voicemails stored?
Microsoft Teams voicemails are stored in the receivers Exchange mailbox.
Why cant I hear voicemail on Teams?
You cant hear voicemail on teams because your voicemail setting is disabled.
punch yourProfile Picture > controls > Callsto switch on the setting.
Turn on the voicemail feature from theCall answering rules.
Teams use mailbox services for voicemail.
Several reasons can lead the user to Teams voicemail not working problem.
If your voicemail setting is turned off, you wont be able to use this feature.
You may need to contact your IT admin to clear this jam for the Online Exchange Mode users.
Also, ensure the Exchange Mail Flow Rules are not preventing you from receiving the voicemails in your inbox.
Do you have any additional queries?
Write them in the comment below.
